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PRIVACY AND COOKIES POLICY

(Updated: December 29, 2025)

Your privacy and the security of your personal data are important to us.
This Policy, together with the Terms and Conditions, demonstrates our commitment to protecting and respecting your privacy and establishes the rules governing the processing of the data you provide to us.

We recommend that you read this document carefully, as it contains all the information you need to know what personal data we process and how we do so.

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1. OBJECT

This Privacy and Cookies Policy governs the processing of personal data of users (hereinafter referred to as "User" or "Users") collected in connection with the use of the website at www.windowgarden.pt (hereinafter referred to as "Website"), by WINDOW-GARDEN, LDA. (hereinafter referred to as "WG") and reflects the Polyclinic's institutional concerns regarding the privacy and processing of Users' personal data.

The provision of personal data in the context of browsing the Website implies knowledge and express acceptance of the conditions contained in this Privacy and Cookies Policy.

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2. LEGAL FRAMEWORK

More detailed information on personal data protection can be obtained by consulting the applicable legislation, namely Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 and Law No. 58/2019 of 8 August implementing the GDPR in Portugal.

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3. DATA COLLECTION AND PROCESSING

3.1. Data Controller

WG is the Data Controller for the personal data it collects and processes when it determines:

  • Which Personal Data should be processed;

  • The Purposes for which the Personal Data is processed;

  • The means to be applied for processing the Personal Data.

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3.2. Principles Applicable to Data Processing

WG undertakes to act in accordance with applicable legal precepts, ensuring, in particular:

  • What data will be processed;

  • The purposes of the processing;

  • The means used in the processing.

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3.3. Identification and Contact Data

If you wish to contact WG through the Website, WG will collect a set of personal data, which is processed to respond to your request/question/sharing/thank you/complaint/suggestion.

For this purpose, the following personal data is collected in the contact form:

  • Name

  • Telephone

  • Email

This data is mandatory; otherwise, it will not be possible to process your request and provide you with a response.

In this context, an open field, called Message, is also available where you can state your request/question/complaint/suggestion, and where you may spontaneously provide other personal data.

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4. USE OF PERSONAL DATA

The purpose of processing Users' personal data is:

  • Managing contacts with Users, namely to respond to their requests/questions/complaints/suggestions.

  • The processing of Users' personal data, collected through the contact form, constitutes, as applicable, processing necessary for the performance of a contract to which the data subject is a party (with WG) or pre-contractual steps at the request of the data subject – this being the legal basis for processing their data.

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5. SHARING OF PERSONAL DATA

Data may be shared with:

  • Subcontractors, such as accounting or technical support service providers, who only process the data for previously defined purposes.

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6. RETENTION OF PERSONAL DATA

The personal data collected necessary for responding to your requests/questions/complaints/suggestions will be retained for the period strictly necessary for that purpose, and may always be retained, in the event of pending litigation, until a final and unappealable decision is reached.

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7. DATA SUBJECT RIGHTS

Data subjects have the right to:

  • Access, correct, or request the portability of their data;

  • Request the erasure or restriction of processing;

  • Object to processing;

  • Lodge a complaint with the CNPD (National Data Protection Commission).

You can exercise your rights by sending an email to windowgarden@gmail.com with the subject “Personal Data”.

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8. COOKIES

Cookies are small text files that are stored on your device when you visit our website. We use cookies for the following purposes:

  • Strictly necessary cookies: Allow website navigation and access to secure areas;

  • Analytical cookies: Used anonymously to improve the functioning of the website.


The cookies we use include:

  • Google Tag Manager: Manages tags on the website without collecting personal information.

  • Google Analytics: Analyzes website usage to improve the user experience.

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You can configure your browser to disable cookies, but this may affect the functionality of the website. For more information, visit: Google Analytics Opt-Out.

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9. DATA SECURITY

WG adopts, according to best practices, the appropriate technical and organizational measures to protect the Personal Data entrusted to it against its accidental or unlawful loss, destruction or damage, and also to ensure that the data provided is protected against access or use by unauthorized third parties.

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10. CHANGES TO THE PRIVACY AND COOKIES POLICY

This Privacy Policy was published on December 29, 2025, and may be changed by publication on this Website, without the need for prior and express consent from the data subject.


If you have any questions or would like more information about how we process your Personal Data, please do not hesitate to contact us.

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